Country Living: Our Man in Arundel

Ooh – I almost forgot. The follow-up to Tuesday’s "TV aerial plug" story is that I popped down to the hardware shop yesterday.

"Morning, sir – is this what you were after?"

It certainly was. "That’ll be 90p, please. Would you like a bag?"

A bag? There’s little enough profit margin on a 90p plug – even if the shopkeeper had taken it off his own TV aerial (which he clearly hadn't!) Here’s one place where customer service definitely hasn’t been outsourced.